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Terms of use

1. Introduction

Welcome to Wugobest Integrated Services (“Wugobest,” “we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website, online platforms, products, and services. By accessing, browsing, or making a purchase from Wugobest Integrated Services, you agree to be bound by these Terms of Use.

If you do not agree with any part of these terms, please discontinue use of our services.

2. Eligibility to Use Our Services

To use our services, you must:

  • Be at least 18 years old, or have parental/guardian consent.

  • Provide accurate and complete information when required.

  • Use our services only for lawful purposes.

Wugobest reserves the right to deny access or terminate service if these conditions are violated.

3. Products and Availability

  • All products displayed are subject to availability.

  • Product descriptions, images, specifications, and prices are provided for information purposes and may be updated without prior notice.

  • We reserve the right to modify, discontinue, or limit quantities of any product at any time.

4. Pricing and Payment

  • All prices are displayed in Nigerian Naira (₦) unless otherwise stated.

  • Prices may change without prior notice, but confirmed orders will not be affected.

  • We accept approved online payment methods including debit cards, bank transfers, and other electronic payment options.

  • Full payment is required before order processing and delivery.

Wugobest is not responsible for payment failures caused by third-party payment providers.

5. Order Confirmation and Cancellation

  • An order is considered confirmed once payment has been successfully processed.

  • Wugobest reserves the right to cancel any order due to pricing errors, stock unavailability, suspected fraud, or other valid reasons.

  • Customers will be notified and refunded where applicable.

6. Delivery and Shipping

  • We offer nationwide delivery across Nigeria.

  • Delivery timelines vary based on location, product size, and logistics constraints.

  • Wugobest is not liable for delays caused by factors beyond our control, including weather conditions, logistics disruptions, or force majeure events.

  • Customers are responsible for providing accurate delivery details.

7. Inspection on Delivery

Customers are advised to inspect products upon delivery. Any visible damage, defects, or discrepancies should be reported immediately at the point of delivery. Failure to do so may affect eligibility for returns or exchanges.

8. Returns, Exchanges, and Refunds

  • Returns or exchanges are accepted within the stipulated return period, subject to product type and condition.

  • Products must be unused, in original packaging, and accompanied by proof of purchase.

  • Certain items (such as installed appliances or clearance items) may not be eligible for return.

  • Refunds, where applicable, will be processed through the original payment method.

Return and refund decisions are subject to Wugobest’s return policy.

9. Warranty

  • Most products are covered by a manufacturer’s warranty, the terms of which vary by brand.

  • Warranty claims must comply with the manufacturer’s conditions.

  • Wugobest does not cover damages caused by misuse, improper installation, unauthorized repairs, or normal wear and tear.

10. User Responsibilities

You agree:

  • Not to misuse our website or services.

  • Not to provide false, misleading, or fraudulent information.

  • Not to interfere with website security, servers, or networks.

  • To comply with all applicable laws and regulations.

11. Intellectual Property

All content on Wugobest platforms—including text, logos, images, graphics, product descriptions, and software—is the intellectual property of Wugobest Integrated Services or its licensors.

You may not copy, reproduce, distribute, or use any content without prior written permission.

12. Limitation of Liability

To the fullest extent permitted by law:

  • Wugobest shall not be liable for indirect, incidental, or consequential damages.

  • Our total liability shall not exceed the value of the product purchased.

  • We are not responsible for losses resulting from improper use of products or services.

13. Third-Party Services

Our platforms may include services provided by third parties (such as payment gateways or logistics partners). Wugobest is not responsible for the actions, policies, or failures of these third parties.

14. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your data for order processing, customer support, and service improvement.

15. Force Majeure

Wugobest shall not be held liable for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, government actions, strikes, or system failures.

16. Modifications to Terms

Wugobest reserves the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon publication on our platforms. Continued use of our services constitutes acceptance of the updated terms.

17. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

18. Contact Information

For questions, complaints, or clarifications regarding these Terms and Conditions, please contact Wugobest Integrated Services through our official customer support channels.