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Refund and Returns Policy

1. Policy Overview

At Wugobest Integrated Services, customer satisfaction is our priority. This Refund and Returns Policy outlines the conditions under which products purchased from us may be returned, exchanged, or refunded. By making a purchase, you agree to the terms stated in this policy.

2. Eligibility for Returns

Products may be eligible for return or exchange if they meet the following conditions:

  • The return request is made within the approved return period from the date of delivery.

  • The product is unused, uninstalled, and in its original condition.

  • All original packaging, manuals, accessories, and warranty cards are intact.

  • Proof of purchase (receipt or order confirmation) is provided.

Products that do not meet these conditions may not qualify for return or refund.

3. Non-Returnable Items

The following items are not eligible for return or refund, except in cases of manufacturing defects or incorrect delivery:

  • Installed or used appliances

  • Products damaged due to misuse, mishandling, or improper installation

  • Clearance or promotional items marked “Final Sale”

  • Products without original packaging or accessories

  • Items affected by power surge, water damage, or physical impact

4. Valid Reasons for Returns or Refunds

Returns or refunds may be accepted for the following reasons:

  • Delivery of a wrong product or incorrect model

  • Product received in damaged or defective condition

  • Manufacturing fault confirmed by authorized service personnel

  • Incomplete delivery (missing accessories or components)

All issues must be reported immediately or within the stipulated return window.

5. Inspection at Point of Delivery

Customers are advised to inspect products at the time of delivery. Any visible damage, defect, or discrepancy should be reported immediately to the delivery agent or Wugobest customer support. Claims reported after acceptance may be subject to further review.

6. Return Process

To initiate a return:

  1. Contact Wugobest Integrated Services customer support through official channels.

  2. Provide your order number, proof of purchase, and reason for return.

  3. Our team will review your request and provide return instructions.

  4. Products approved for return must be sent back in original packaging.

Unauthorized returns will not be accepted.

7. Exchange Policy

  • Eligible products may be exchanged for the same or similar item, subject to availability.

  • Price differences, if any, must be settled before the exchange is completed.

  • Exchanges follow the same eligibility and inspection rules as returns.

8. Refund Policy

  • Refunds are issued only after the returned product has been received and inspected.

  • Approved refunds will be processed using the original payment method.

  • Refund processing timelines may vary depending on the payment channel used.

  • Delivery or installation fees, where applicable, may be non-refundable unless the return is due to our error.

9. Warranty Claims

Some product issues may be covered under manufacturer warranty rather than return eligibility. In such cases:

  • Customers will be directed to authorized service centers.

  • Wugobest may assist in coordinating warranty claims where possible.

  • Warranty terms vary by brand and product.

10. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information

  • Inspecting products upon delivery

  • Following usage and installation guidelines

  • Reporting issues within the required timeframe

Failure to meet these responsibilities may affect eligibility for returns or refunds.

11. Limitation of Liability

Wugobest Integrated Services shall not be liable for:

  • Damage caused by improper use, installation, or maintenance

  • Losses resulting from power fluctuations or environmental conditions

  • Indirect or consequential damages arising from product use

Our liability is limited to the purchase value of the affected product.

12. Policy Modifications

Wugobest Integrated Services reserves the right to amend or update this Refund and Returns Policy at any time. Changes take effect immediately upon publication. Continued use of our services constitutes acceptance of the revised policy.

13. Governing Law

This policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

14. Contact Information

For inquiries, return requests, or refund concerns, please contact Wugobest Integrated Services through our official customer support channels.