1. Introduction

Wugobest Integrated Services (“Wugobest,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you interact with our services, platforms, and products.

By using our website, online platforms, or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

This includes information that can be used to identify you, such as:

  • Full name

  • Phone number

  • Email address

  • Residential or delivery address

  • Payment and transaction details

  • Account login credentials (where applicable)

2.2 Non-Personal Information

We may also collect non-identifiable information, including:

  • Browser type and version

  • Device information

  • IP address

  • Website usage data and analytics

  • Cookies and similar tracking technologies

3. How We Collect Information

We collect information when you:

  • Visit our website or online platforms

  • Create an account or place an order

  • Make payments for products or services

  • Contact our customer support team

  • Subscribe to newsletters or promotional communications

  • Participate in surveys, promotions, or feedback activities

4. How We Use Your Information

We use collected information for the following purposes:

  • To process and fulfill orders

  • To deliver products and services

  • To process payments securely

  • To provide customer support and after-sales service

  • To communicate order updates, promotions, and service-related notices

  • To improve our products, services, and user experience

  • To comply with legal and regulatory requirements

  • To prevent fraud, unauthorized access, or misuse of our services

5. Cookies and Tracking Technologies

Wugobest may use cookies and similar technologies to:

  • Enhance website functionality

  • Remember user preferences

  • Analyze website traffic and performance

  • Improve marketing effectiveness

You can choose to disable cookies through your browser settings; however, this may affect certain features of our website.

6. Sharing and Disclosure of Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers: Payment processors, logistics partners, IT support providers, and other trusted third parties who assist us in delivering services

  • Business Partners: Authorized manufacturers or distributors for warranty or after-sales support

  • Legal Authorities: When required by law, regulation, or legal process

All third parties are required to maintain confidentiality and use your information solely for authorized purposes.

7. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include secure servers, encryption, and restricted access to sensitive data.

Despite our best efforts, no data transmission over the internet can be guaranteed to be completely secure. Users are encouraged to safeguard their login credentials.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Meet legal, regulatory, and accounting requirements

  • Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymized.

9. Your Rights and Choices

You have the right to:

  • Access your personal information

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data, subject to legal obligations

  • Opt out of marketing communications at any time

Requests can be made by contacting Wugobest through our official support channels.

10. Third-Party Links

Our website or platforms may contain links to third-party websites or services. Wugobest is not responsible for the privacy practices, content, or security of such third-party sites. Users are encouraged to review their privacy policies separately.

11. Children’s Privacy

Wugobest does not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take appropriate steps to delete it.

12. Changes to This Privacy Policy

Wugobest reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on our platforms and become effective immediately upon publication. Continued use of our services constitutes acceptance of the updated policy.

13. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact Wugobest Integrated Services through our official customer service channels.